Terms and conditions

Last modified: 27. maj 2020

Before using our service, please read these Terms carefully.

Definitions and explanations of terms

Explanation

The following definitions of terms have the same meaning, regardless of whether they are used in the singular, dual, or plural.

Definitions of terms

For the purposes of these Terms, the following terms shall have the following meanings:

Application means the software named EXTREME TRAINING provided by the company, which you download on any electronic device.
App Store means the digital distribution service developed and managed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) from which you downloaded the application.
Affiliate means an economic entity that has control over, is controlled by, or is under common control with the company, where “control” means ownership of 50 percent or more of the shares, equity, or other securities with voting rights for the election of directors or other governing bodies.
Company (referred to in these Terms as “company,” “we,” “our,” or “us”) means Extreme Corporation d.o.o., Sermin 75k, SI6000 Koper.
Country means Slovenia.
Device means any device that can access the service, such as computers, mobile phones, or digital tablets.
Promotions means contests, sweepstakes, or other promotions offered in connection with the service.
Service means the application.
Membership means access to the service or services offered to you by the company on a subscription basis.
Free Trial Period means a limited time period that may be offered for free upon the purchase of a subscription.
Terms means the terms that constitute the entire agreement between you and the company regarding the use of this service.
Third-Party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, incorporated, or made available in connection with the service.
You means an individual who accesses or uses the service, or a company or other legal entity on behalf of which such individual accesses or uses the service.

Confirmation

These are the Terms that govern the use of this service and the agreement between you and the company. These Terms outline the rights and obligations of all users regarding the use of this service.

Your access to and use of the service is contingent upon your acceptance and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the service.

By accessing or using the service, you agree to the binding nature of these Terms. If you do not agree with any part of these Terms, you may not access the service.

You declare that you are over 18 years of age. The company does not permit individuals under the age of 18 to use the service.

Your access to and use of the service is also subject to your acceptance and compliance with the company’s Privacy Policy. Our Privacy Policy describes our guidelines and practices regarding the collection, use, and disclosure of your personal data when using the application or website, as well as your privacy rights. We ask that you carefully read our Privacy Policy before using our service.

Membership

Membership Period

The service or its parts are only available with a paid membership. Based on your membership choice at the time of purchase, the company will regularly and in advance send you invoices (on a daily, weekly, monthly, or annual basis).

Your membership will automatically renew at the end of each period under the same conditions unless you cancel it or the company cancels it.

Cancellation of Membership

You can cancel the renewal of your membership either in your account settings or by contacting the company. Membership fees already paid for the current period will not be refunded, so you will have access to the service until the end of that period.

Billing

You must provide the company with accurate and complete billing information, including your full name, address, country, postal code, phone number, and valid payment method details.

If automatic billing does not function for any reason, the company will issue you an electronic invoice that must be paid in full by the end of the specified deadline, with the invoice amount corresponding to the billing period indicated on the invoice.

Changes to Membership Fees

The company may, at its sole discretion, change the membership fees at any time. Any change to the membership fee will take effect at the end of the current membership period.

The company will provide you with reasonable prior notice of any change in membership fees, allowing you to cancel your subscription before the change takes effect.

Your continued use of the service after the implementation of a change in membership fees constitutes your agreement to pay the modified membership fee.

Refunds

Membership fees are non-refundable, unless required by law.

The company may consider certain requests for membership fee refunds on a case-by-case basis, making decisions at its sole discretion.

Free Trial Period

The company may, at its sole discretion, offer a subscription with a limited free trial period.

The company may require you to provide your billing information to sign up for the free trial period.

If you enter your billing information when signing up for the free trial period, the company will not charge you any membership fees until the end of the free trial period. The membership fee for the selected type of membership will be automatically billed on the last day of the free trial period, unless you cancel your membership.

The company reserves the right to change (i) the terms of the free trial period or (ii) terminate such free trial offer at any time and without prior notice.

Promotions

All promotions offered as part of the service may be governed by different rules than these Terms.

If you participate in such promotions, please review the applicable rules and our Privacy Policy. In the event that the promotion rules conflict with these Terms, the promotion rules shall apply.

Intellectual Property

The service and its original content (excluding content provided by you or other users), features, and functionality are and shall remain the exclusive property of the company and its licensor’s.

The service is protected by copyright, trademark, and other laws of Slovenia and other countries.

Our trademarks and company branding may not be used in connection with any product or service without the prior written consent of the company.

Links to other websites

Our service may contain links to third-party websites or services that are not owned or controlled by the company.

The company has no control over the content, privacy policies, or practices of any third-party sites or services, and assumes no responsibility for them. You acknowledge and agree that the company shall not be liable for any direct or indirect damages or losses arising from or allegedly arising from the use of or reliance on any such product, goods, or services available on or through such websites or services.

We strongly recommend that you read the terms and privacy policies of any third-party websites or services you visit.

Termination

If you violate these Terms, we may terminate or suspend your access immediately and without prior notice or liability for any reason, including but not limited to violations.

Your right to use the service will cease immediately upon termination.

Limitation of Liability

Regardless of any damages you may incur, the total liability of the company and its suppliers under these Terms, as well as your exclusive remedy in relation to the aforementioned, shall be limited to the amount you actually paid through the service, or to €100 if you have not purchased anything through the service.

To the fullest extent permitted by applicable law, the company or its suppliers shall not be liable for any special, incidental, direct, or consequential damages (including, but not limited to, damages for loss of profits, data or other information, business interruption, bodily injury, loss of privacy arising out of or in any way related to the use of or inability to use the service or in connection with the service, third-party software or hardware used with the service, or any other loss related to any provision of these Terms), even if the company or its supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply in those jurisdictions. In such jurisdictions, the liability of each party shall be limited to the maximum extent permitted by law.

The statment about ”AS IS” and ”AS AVAILABLE”

The service is provided “AS IS” and “AS AVAILABLE,” without any warranty for interruptions and errors. To the fullest extent permitted by applicable law, the company, on its own behalf and on behalf of its affiliates, licensors, and service providers, expressly excludes all warranties, whether express or implied, statutory or otherwise, in connection with the service, including all implied warranties of merchantability or fitness for a particular purpose, title, or non-infringement, as well as any warranties that may arise from course of dealing, performance, or usage of trade. Without limiting the foregoing, the company makes no warranty or guarantee and provides no representations that the service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet performance or reliability standards, or be error-free, or that any interruptions or errors will be corrected.

The company and its providers, without limitation of the foregoing, make no representations or warranties, express or implied: (i) regarding the operation or availability of the service or concerning the data, content, materials, or products included in the service; (ii) that the service will operate uninterrupted or without errors; (iii) regarding the accuracy, reliability, or timeliness of any data or content available through the service; (iv) that the service, its servers, content, or emails sent by the company or on its behalf are free of viruses, scripts, trojan horses, malware, time bombs, or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of consumers, so some or all of the above exclusions and limitations may not apply to you. In such cases, the stated exclusions and limitations shall apply to the fullest extent permitted by applicable law.

Governing Law

These Terms and your use of the service are governed by the laws of Slovenia, without regard to its conflict of laws principles. Your use of the application may also be subject to other local, state, national, or international laws.

Dispute Resolution

If you have any concerns or disputes regarding the service, you agree to first attempt to resolve them informally by contacting the company.

For Users in the European Union (EU)

If you are a user in the European Union, you will benefit from all mandatory provisions of the laws of the country in which you reside.

Provisions for End Users in the U.S.

If you are a user in the U.S., our service is considered a “commercial item” as defined in 2.101 C.F.R. 48.

Compliance with U.S. Law

You represent and warrant that (i) you are not a resident of any country subject to a U.S. embargo or that the U.S. government has designated as a “terrorist-sponsoring” country, and (ii) you are not included on any U.S. government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified and interpreted to achieve the objectives of the invalid or unenforceable provision to the fullest extent permitted by applicable law, without affecting the validity and enforceability of the remaining provisions.

Waiver

Except as provided in these Terms, the failure to enforce any right or fulfill any obligation under these Terms does not affect a party’s ability to enforce such right or seek compliance with such obligation at any later time, nor shall a waiver of any breach constitute a waiver of any subsequent breach.

Interpretation of Translations

These terms may be translated. You agree that in the event of a dispute, the Slovenian text shall prevail.

Changes to these Terms

We reserve the right to change or replace these Terms at our discretion at any time. If a change is substantial, we will make reasonable efforts to notify you at least 30 days before the new terms take effect. What constitutes a substantial change will be determined at our discretion.

By continuing to access our service and using it after the new terms come into effect, you agree to their binding nature. If you do not agree with the new terms, in whole or in part, you should discontinue your use of the website and the service.

Online Store

PURCHASE PROCESS

When you select a product you would like to buy, you add it to your shopping cart by clicking the “Add to Cart” button. The cart icon can be found at the top right corner. If you hover over or click on it, the contents of your cart will be displayed, showing the products you have collected (image, description, and price of the product). In the cart, you can change the quantity of the product or remove individual items before completing your purchase.

To do this: if you wish to increase the number of selected products, click the “+” sign; if you want to decrease the number of selected products, click the “-” sign; if you want to remove a specific product from the cart, click the “x” sign.

You can then continue shopping and adding more products, or proceed to checkout.

Once you have selected all your products and have verified that you have the correct items in your cart, you can continue by clicking on the checkout button. In this step, you will enter your personal details if you are making a purchase as a guest. For customers who have previously registered in our system, their information will be automatically filled in upon logging in with their password.

If you wish, after entering your details, you can also select delivery to a different address. You can do this by clicking on the text “DELIVER TO A DIFFERENT ADDRESS?” Then, enter the name and address where you would like the order to be delivered.

In the next step, you will select the payment method by clicking on it, and before completing your order, check all the entered information (personal details, delivery address, selected products and quantities, payment method) to ensure it is correct. The customer is responsible for the accuracy of the entered data.

Before finalizing the order (clicking the BUY NOW button), confirm by clicking on the button that you agree to the terms of service and privacy policy after reading them:

I have read and agree to the terms of service of the website
I have read and fully agree to the privacy policy

To complete your purchase, press the BUY NOW button. The online store will automatically generate the order and send an email with the order details (products, prices, quantities, user information, etc.) to the email address you provided. This confirms the order, and the products will be shipped as soon as possible. If the delivery time exceeds 2 working days, the provider will notify the customer.

By finalizing the order, you take on the obligation to accept the ordered items, and a copy of the order will be sent to the email address you provided. Submitting your order thus commits you to payment for it.

ORDER CANCELLATION

Order cancellation is possible up to 1 hour after the order has been placed, or until 12:00 PM (this applies to orders placed just before 12:00 PM). After this time, the packages are handed over to the delivery service and, in most cases, will be with the recipient the following working day.

PAYMENT

The provider will send the customer an invoice in PDF format to the customer’s email address. The user can pay with credit cards, via PayPal, or by pro forma invoice to a bank account (applicable to Slovenia).

The invoice will detail the price and costs related to the purchase and include information about the right to withdraw from the contract. The customer is required to verify the accuracy of the information before submitting the order.

DELIVERY TIME

For products in stock, the dispatch of goods is within 1-2 working days. In case of a longer delivery time, we will inform you about the delivery period via email or by phone.

DELIVERY

The provider must deliver the goods or services within the promised time. Upon delivery, the user must be provided with additional information regarding the right of withdrawal, particularly the conditions and methods for exercising that right. The provider must ensure all necessary information regarding the address to which the user can address complaints, as well as information about warranties, service, or other services after the contract has been concluded.

The transportation costs are always paid by the orderer of the products. Ordered items will be dispatched within 1-2 working days from the order date, or from the payment of the pro forma invoice. Typically, the order arrives at the customer the following working day, though it may occasionally take longer. Once we process and dispatch the order, you will be notified via the email address you provided in your contact information. Shipments are traceable, so you can contact us at info@extremetraining.eu if you have not received your package or if it is taking longer than expected. We will check the status of the shipment for you.

Shipping does not operate on weekends.

The shipping costs for Slovenia are as follows:

– €4.50 including VAT if payment is made via pro forma invoice, credit card, or PayPal.

All listed prices for products are in EUR and include VAT (value-added tax).

For purchases over €70 including VAT (total value of products after discounts), the shipping cost is FREE. For purchases up to €70, the shipping cost will be charged and will be shown as a separate item on the invoice.

We use GLS for the delivery of orders.

Delivery via GLS:

The ordered products will be delivered to the address you provided as the delivery address. Deliveries mainly take place in the morning. If you are unable to receive the package at the time of delivery, you can pick it up later at the nearest Parcel locker (within 15 days). If the package is returned to us due to incorrect address details provided by the customer, additional costs will be incurred, which will be the customer’s responsibility. The costs for resending and shipping such a package to a new address will be charged to the customer at €4.50 (payment via pro forma invoice). If the customer changes their mind and does not wish for the package to be resent, only the payment for the products will be refunded.

Before completing your order, you will be informed with the statement: “By placing the order, the customer assumes the obligation to pay.” By finalizing your order, you agree to this statement, and a copy of your order will be sent to the email you provided. Submitting your order thus binds you to its payment.

Dostava v PS Paketomat pošte Slovenije

Pri izbiri naslova dostave pred zaključkom nakupa lahko s klikom na rumeni gumb – uredi dostavo izberete tudi dostavo (prevzemno mesto) v PS paketomat, na bencinski servis ali pošto.

Dodatna pojasnila so vam na razpolago na spletni strani pošte Slovenije: https://www.posta.si/zasebno/postne-storitve/ps-paketomat

PAYMENT BY PRO FORMA INVOICE FOR SLOVENIA

For the amount of the fee related to payment by pro forma invoice, please inquire with the bank through which you are making the payment. This means you pay the product price + shipping cost of €4.50 for the area of Slovenia.

Payment details:

Extreme Corporation d.o.o., Sermin 75K, 6000 Koper – Capodistria
TRR: SI56 1010 0005 7979 029 (Intesa Sanpaolo Bank d.d.)
Sklic: SI00 (+številka naročila)
BIC, SWIFT KODA BANKE: BAKOSI2X

The order by pro forma invoice is valid for only 3 working days. Therefore, we also keep ITEMS ON PRO FORMA INVOICE for only 3 working days. After three days, it is considered that you are withdrawing from the purchase, and we will cancel your order and return the items to sale.

*PAYMENT THROUGH PAYPAL

PayPal represents a simple and, above all, secure method for making online payments. Your credit card number is not known to us as the seller. When paying with PayPal, you can use Visa, Mastercard, American Express, etc. To start using the PayPal system, you must create a user account, which is free and provides users with anonymous, secure, and fast transactions.

*PAYMENT WITH CREDIT CARDS

Add the items you wish to purchase to your cart. After completing your order, you will be redirected to the Activa system. Enter your credit card number and security code. In the next step, confirm the payment, and the purchase is complete.

DELIVERY TO CROATIA

Shipping costs are €4.50, including VAT. Payment can be made via PayPal or credit card. The shipping cost is always covered by the customer. Ordered items will be dispatched within 1-2 working days, and the delivery typically arrives at the customer’s location within 2-3 working days. For deliveries to islands, the delivery time is usually 4-5 working days. Once we process and ship your order, you will be notified via the email provided in your contact information. Shipments are traceable, so if you have not received your package or are waiting longer than expected, please contact us at info@extremetraining.eu, and we will check the status of your shipment.

DELIVERY TO OTHER EU COUNTRIES

Payment can be made via PayPal or credit card. The shipping cost is always covered by the customer. Ordered items will be dispatched within 1-2 working days. Once we process and ship your order, you will be notified via the email provided in your contact information. Shipments are traceable, so if you have not received your package or are waiting longer than expected, please contact us at info@extremetraining.eu, and we will check the status of your shipment.

DELIVERY TO NON-EU COUNTRIES

Customers from non-EU countries should contact us at info@extremetraining.eu for orders and shipping costs. We will be happy to provide you with a quote.

DISCOUNT CODES

Discount codes have a specified validity period and apply only to the listed products at regular prices when entered directly by the customer during the order process. This allows the discount to be automatically applied. Discount codes do not apply to already discounted products. Late entry of a code into an already placed order, where the customer did not enter the code, is not possible, and codes are also not valid for previously placed orders. Discount codes, promotions, and discounts are mutually exclusive. Only one discount code can be used per order. Two or more orders that used two or more discount codes cannot be combined into one order afterward.

Discount codes do not apply to newly selected products that are being exchanged for an already completed order in the past.

RIGHT OF WITHDRAWAL FROM THE CONTRACT, RETURN/EXCHANGE OF GOODS

Consumers have the right to inform the company within fourteen days that they are withdrawing from the contract without having to provide a reason for their decision. The withdrawal period is fourteen days from the date you or a third party indicated by you, who is not the carrier, took possession of the ordered goods.

Consumers can submit a notice of withdrawal using the form available at the link WITHDRAWAL FROM THE CONTRACT or by providing an unambiguous statement clearly indicating their intention to withdraw from the contract (Consumer Protection Act, Article 43.db). This statement can also be sent to the email address info@extremetraining.eu.

The notice is considered timely if the shipment is dispatched within the withdrawal period. The only cost incurred by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The goods must be returned to the company no later than 14 days after notifying the withdrawal. Products must be unused, undamaged, and in their original packaging with accompanying documents; otherwise, you will be responsible for any reduction in the value of the goods due to handling that is not necessary to establish their nature, characteristics, and functioning.

If you withdraw from this contract, we must refund all payments received from you without delay and no later than 14 days from the day we received your notice of withdrawal from this contract. You will bear the costs of returning the goods. We may withhold the refund until we receive the returned goods.

The company will refund payments received from the consumer using the same payment method as the consumer used, unless the consumer explicitly requests the use of a different payment method, and provided that the consumer does not incur any costs as a result.

The consumer may inspect and test the received goods only to the extent necessary to determine their actual condition and as is customary in retail stores. Any “testing” that exceeds this may be considered as use of the goods, and the consumer shall be liable for any reduction in the value of the goods if such reduction results from handling that is not necessary to ascertain the nature, characteristics, and functioning of the goods.

If the customer returns a package at the company’s expense or sends a package with cash on delivery, the company will refuse it. The costs of returning the goods are borne by the buyer.

EXCHANGE OF GOODS: In the event that you have purchased an item that you would like to exchange for another item, please fill out the form for RETURNING GOODS. The cost of shipping the goods back to us is to be covered by the buyer. As a benefit, we will cover the shipping costs for the first exchange from us to you. You will only incur the cost of returning the item to us. For all subsequent exchanges, the shipping costs in both directions will be covered by the buyer. The exchange can be made within 14 days of receiving the shipment.

We only exchange unused products that are unworn, free of odors, unwrinkled, and in packaging that is also undamaged and unwrinkled. This includes boxes, the PVC bag containing the product, and all accessories such as booklets, decorative papers, etc., that were part of the product at the time of purchase and must also be intact. Additionally, the declaration is a mandatory part of the product and must be returned undamaged as well. Therefore, we can only exchange the product for an identical one to what you received.

Product images are photographs of actual items. However, it may happen that different screens (such as those of various mobile phones, monitors, etc.) can display different shades of product colors (including darker or lighter tones). We cannot influence this, as it depends on the devices used. Nevertheless, you can return such a product if you imagined the color differently. The same conditions apply as stated in the previous paragraph.

Products that have been washed, used, or otherwise altered from their original appearance cannot be returned simply because you have changed your mind. Returns are only possible under the conditions outlined under “Right of Withdrawal from the Contract.”

When exchanging goods, the prices for the purchased items will be based on the amounts listed on your invoice and what you have paid. For the newly selected items, the prices will be those listed in the online store at the time we receive your purchased items for exchange. It is not possible to redeem coupons or discount codes during an exchange, as these are intended for use on new purchases.

COMPLAINTS

In cases where you receive a shipment that is missing all necessary documents, or if the information on the invoice is incorrect, or in other similar situations, please contact us at info@extremetraining.eu with a description of the issue. We will provide you with the appropriate clarification, instructions, or deliver the missing materials as soon as possible.

We advise you to inspect the goods upon receipt, and if you notice an error in the product that does not match what was stated in the online store, please inform us through the RETURN GOODS form, where we will arrange the next steps. The purchased item must be returned along with undamaged packaging and any undamaged additional items (boxes, booklets, PVC bags, etc.). The packaging is considered part of the product being sold. If any part of the packaging is torn, damaged, or if you send products without essential parts of the packaging (cards, PVC bags, etc.), the product will be deemed used. The cost of returning goods is to be borne by the buyer.

If you choose to exchange the product for another model during the complaint process, the prices will be based on those listed in the online store at the time we receive your purchased items. It is not possible to redeem coupons or discount codes for this type of product exchange related to the complaint resolution.

REAL DEFECT

A defect is considered real if:

the product lacks the characteristics necessary for its normal use or for sale;
the product lacks the characteristics necessary for a specific use for which the buyer is purchasing it, and this use was known to the seller or should have been known to them;
the product lacks the characteristics and qualities that were explicitly or implicitly agreed upon or prescribed;
The supplier delivered a product that does not match the sample or model, unless the sample or model was shown solely for informational purposes

The suitability of a product for normal use is assessed in relation to commonly available goods of the same type and taking into account any statements made by the seller regarding the characteristics of the goods, particularly through advertising, product presentations, or labeling on the product itself.

The buyer can assert their rights regarding a real defect if they notify the supplier of the defect within two months from the day the defect was discovered. The supplier is not liable for real defects in the goods that become apparent after two years from the date the goods were delivered.

The rights to assert a real defect are further defined by the Consumer Protection Act.

WARRANTY

The buyer can report a defect at any time during the warranty period. The consumer can claim the warranty for products that require a mandatory warranty (a list of such products is specified in the Regulation on Goods for which a Warranty for Proper Functioning is Issued) and for those for which a voluntary warranty has been provided. During the warranty period, the consumer can demand a free repair of the defect from the guarantor. If the defect cannot be repaired or the company does not resolve it within a total of 45 days, the consumer may request a replacement with a new identical product at no cost.

What is the procedure for claiming the warranty?

The buyer must submit a written request to the guarantor for the repair of defects within the warranty period and under the warranty conditions, providing both the product and the warranty document, as well as a copy of the invoice. The buyer incurs no costs for the repair or replacement of the product. If the seller determines that the defect in the product occurred due to improper handling by the buyer, resulting in the warranty claim being deemed unjustified, the seller will return the product at the buyer’s expense with a written notice.

DAMAGED SHIPMENTS, UNCOLLECTED SHIPMENTS

HANDLING DAMAGED SHIPMENTS

If you notice that the shipment is physically damaged, has missing contents, or shows signs of tampering upon receipt, please notify us immediately at info@extremetraining.eu, where you will receive further instructions. We will initiate a complaint process with Post of Slovenia. Please keep the package in the same condition as you received it (without adding or removing anything) and retain the original packaging! When reporting the damage, we will also need photographs of the package, (internal) packaging, damaged item, shipping label, and a description of the damage.

The request will be reviewed by Post of Slovenia, and based on their response or approval, the customer will either receive a refund or a new item will be ordered. We will strive to resolve the complaint as quickly as possible.

UNCOLLECTED ORDERS

Once we process your order and dispatch it at the post office, you will receive a notification via email at the address you provided during the order. This message will inform you that you can expect the package in the coming days. If the postal carrier is unable to deliver the package to you in person, they will leave a Notice of Received Shipment in your mailbox. The time allowed for collecting your order at the post office is 15 days. The package will be held for that duration, and if it is not collected, it will be returned to our address.
If, for any reason, you do not have the Notice from the postal carrier, please contact us at info@extremetraining.eu, and we will provide you with the necessary information to collect your package without the notice.